Disability Examination Management Web Courses

CLIENT U.S. Department of Veteran Affairs

SECTOR HealthCare

NATURE OF WORK e-Learning/Multimedia

OVERVIEW

CHALLENGE

Our main challenges on this project were: 1) finishing a large project in a short time frame; 2) creating engaging, interactive courseware on a routine process; 3) condensing several hours of video and hundreds of pages of instructional material into an hour long course; and 4) developing relevant training on a process and material that was affected by policy changes during content development and WBT production.

SOLUTION

Oak Grove conducted extensive research of existing content, developed an outline, and facilitated several meetings with stakeholders from all levels to ensure accuracy and relevance in a dynamic environment. We worked with subject matter experts to develop case studies that follow the examiners from the beginning, to the end of their involvement in the claims process. We gave learners the opportunity to document part of the examination as though they were the examiner.

RESULT

The resulting courseware provides clinicians with the information necessary to give our nation’s Veterans and Servicemembers the comprehensive medical services they deserve.